Pg11 Platform Terms and Conditions

1Acceptance of Terms

By accessing, registering, or using any part of the pg11 platform — whether through the website at pg11.vin or the official pg11 mobile app — you hereby declare that you have read, understood, and agree to be bound by all Terms and Conditions stated in this document together with all other policies referenced herein.

If you do not agree with any part of these terms, please discontinue use of the pg11 platform immediately. Continued use following any amendments to the terms will be considered your acceptance of those changes.

2Eligibility & Registration

To register and use pg11 services, you must meet the following requirements:

• Age at least 18 years of age on the date of registration.
• Not residing in a territory or country where the use of online entertainment platforms is prohibited by law.
• Have full legal capacity to enter into a binding agreement.
• Never having been banned or suspended by pg11 previously for a terms violation.

During registration, you are required to provide truthful, accurate, and complete information. pg11 reserves the right to request supporting documents at any time to verify your identity through the KYC (Know Your Customer) process. False or inaccurate information may result in your account being terminated without reimbursement of any balance associated with the fraud.

3User Account

Each individual is only permitted to have one (1) active account at pg11 at any one time. Holding more than one account — whether using a different name, email address, phone number, identification number, or payment method — is a serious violation that will result in all associated accounts being suspended and their balances forfeited.

You are fully responsible for all activities that occur within your account. The following are your responsibilities as a pg11 account holder:

• Keeping your password confidential and not sharing your login credentials with anyone.
• Ensure that no other party uses your account, including family members.
• Notify pg11 immediately if you suspect your account has been accessed without authorisation.
• Updating your personal information whenever any changes occur.

Pg11 shall not be held liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

4Deposit & Withdrawal

Pg11 supports a variety of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions must be conducted using an account or payment method registered in your own name. Payments using third-party accounts are not permitted.

Deposit:

• The minimum deposit amount is as stated on the deposit page within your account.
• Successful deposits will be credited to your account within minutes.
• Pg11 is not responsible for any delays caused by banks or payment providers.

Withdrawal:

• Withdrawals will only be processed once all bonus wagering requirements (if any) have been fully met.
• Withdrawals are normally processed within 15 to 60 minutes depending on the selected payment method.
• Pg11 reserves the right to request additional KYC verification before processing withdrawals that exceed the specified limit.
• Any withdrawal attempt suspected of being linked to money laundering will be reported to the relevant authorities.

5Bonus & Promotions

Pg11 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, and exclusive VIP offers. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

• Each bonus has wagering requirement which must be met before bonus funds can be converted to cash and withdrawn.
• Bonuses may only be claimed once per member, household, IP address, or payment method, unless stated otherwise.
• Pg11 reserves the right to void any bonus claimed through unauthorized methods, including the creation of multiple accounts.
• The validity period of each bonus is as stated in the relevant promotional terms. Expired bonuses will not be extended.
• Pg11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

In the event of any bonus-related dispute, pg11's decision is final and binding.

6Game Rules

All games available on the pg11 platform — including slots, Live Casino, sports betting, and Fish Shooting Games — have their own specific rules which can be found within the respective game interface. By choosing to play, you agree to comply with those rules.

• All game outcomes are determined by Random Number Generator (RNG) which have undergone independent auditing by an accredited certification body. This ensures that every spin is random and fair.
• In the event of a technical disruption or system failure during gameplay, pg11 reserves the right to void the affected rounds and return the wager to the member's account.
• Wins resulting from technical errors or incorrect displays are void and will not be paid out.
• Sports betting is subject to additional rules including match cancellation policies, odds adjustments, and maximum betting limits.

7Prohibited Conduct

The following activities are strictly prohibited on the pg11 platform and may result in immediate account termination without any refund:

• Opening more than one account to obtain bonuses or unfair advantages.
• Using automation software, bots, scripts, or any unauthorized third-party tools to play or interact with the platform.
• Colluding with other players to manipulate game outcomes (collusion).
• Intentionally exploiting technical errors, system vulnerabilities, or mispriced odds.
• Using funds derived from illegal activities to make deposits (money laundering).
• Harassing, threatening, or abusing any pg11 staff or other members.
• Initiating credit card chargebacks or unjustified payment disputes after funds have been used for gameplay (chargeback fraud).

8Privacy & Data Protection

Pg11 takes member privacy very seriously. All personal information collected during registration and use of the platform is protected by integrated 256-bit SSL encryption and will not be sold or shared with third parties without your consent, except as stated in our Privacy Policy.

By using the pg11 platform, you agree that we may collect and process your data for the purposes of:

• Identity verification and KYC compliance.
• Processing financial transactions.
• Service improvement and user experience enhancement.
• Account-related communications, promotions, and platform updates.
• Fraud prevention and platform security.

For more information on how we manage your data, please read Privacy Policy in full.

9Limitation of Liability

Pg11 provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform operates with high stability at all times, pg11 does not guarantee that the service will always be free from interruptions, errors, or delays.

To the extent permitted by applicable law, pg11 shall not be liable for:

• Indirect, incidental, or consequential losses arising from use of the platform.
• Losses due to technical disruptions beyond pg11's control, including ISP network failures or third-party infrastructure outages.
• Losses arising from unauthorised account access due to member negligence.
• Actions or omissions of third-party game providers.

Pg11's total liability to any member shall not exceed the amount deposited by that member in the 30 days preceding the relevant claim.

10Terms Amendment

Pg11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on pg11.vin.

We will endeavour to notify members of significant changes via in-app notifications or registered email. However, it remains your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

11Applicable Law

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from the use of the pg11 platform shall first be resolved through good-faith negotiation between the member and pg11.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the dispute to binding arbitration in accordance with procedures established by pg11, and the arbitration decision shall be final and binding on both parties.

By using the pg11 platform, you agree that exclusive jurisdiction for any legal action related to the use of this platform shall be as stipulated in these terms.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the pg11 team is available to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly within the pg11.vin mobile app and website.
• Support Email: [email protected] (displayed as text only, not a hyperlink).
• Help Center: Visit the FAQ for instant answers to frequently asked questions.

The pg11 support team is fluent in Malaysian and ready to assist with inquiries related to terms, accounts, finances, or technical matters. We typically respond to email inquiries within 24 hours on business days.