Pg11 takes the protection of your personal information seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your data at all times.
Privacy is more than a written policy — it is an active responsibility we uphold every day to ensure your data remains safe and under your control.
All data transmitted between your device and pg11 servers is protected by bank-grade 256-bit SSL encryption. No sensitive information travels across the network in an unsecured state.
Pg11 does not sell, rent, or commercialize members' personal information to any third party. Your data is used solely for the purposes stated in this Privacy Policy.
You have the right to access, correct and request deletion of your personal data at any time through your pg11 account or by contacting our support team directly.
Pg11's KYC (Know Your Customer) process uses a secure, encrypted identity verification system. Uploaded documents are stored in a strictly controlled environment and can only be accessed by authorized personnel.
Pg11 uses cookies to improve the user experience. You can manage your cookie preferences at any time. We do not use cookies to track your activity outside the pg11 platform.
The pg11 security team monitors systems 24/7. In the event of any data security incident, we will notify affected members and take remedial action within the stipulated timeframe.
When you register and use the pg11 platform, we collect several categories of information to ensure the services we offer run smoothly, securely and in compliance with applicable legal requirements. The types of data we collect are as follows:
Registration & Identity Information:
Financial Transaction Information:
Technical & Usage Information:
All information collected by pg11 is used responsibly and only for legitimate purposes. We will not use your data for any purpose outside the scope stated below:
| Purpose of Use | Legal Basis | Data Category |
|---|---|---|
| Identity Verification & KYC | Legal Obligations | Identity, official documents |
| Deposit & Withdrawal Processing | Contract Performance | Financial information |
| Member Account Management | Contract Performance | Identity, email, phone |
| Fraud Prevention & Security | Legitimate Interest | Technical, transactional |
| Promotional & Bonus Communications | Member Consent | Email, phone |
| Platform & UX Improvement | Legitimate Interest | Usage & Technical |
| Regulatory Compliance & Reporting | Legal Obligations | All relevant categories |
For promotional communications, you may withdraw your consent at any time by updating your notification preferences in your account settings.
Pg11 does not sell or rent your personal information to any third party for commercial purposes. However, there are limited situations where we need to share your data with certain parties:
Your data security is pg11's top priority. We implement multiple layers of security to protect your personal information from unauthorized access, data breaches, or misuse.
Technical Security Measures:
Data Retention Period:
Pg11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the pg11 platform.
As a responsible online entertainment platform, pg11 complies with Know Your Customer (KYC) requirements to prevent fraud, money laundering, and other illegal activities. The KYC process involves collecting and verifying your identity documents.
Documents that may be required during KYC:
All uploaded KYC documents are stored in an encrypted, protected environment and are accessible only by authorized personnel for verification purposes. These documents will not be shared with any third party except as stated in section 3 of this policy.
As a pg11 member, you have certain rights regarding your personal data. pg11 fully respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal information we hold about you at any time. Requests will be processed within 14 working days.
If any of your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data. Such requests are subject to legal retention obligations that may require us to retain certain data.
In certain circumstances, you have the right to request that we restrict the processing of your data while a dispute or review is in progress.
You have the right to receive your data in a machine-readable format for transfer to another service provider of your choice.
To exercise any of the above rights, please contact the pg11 support team via Live Chat or our support email. We will respond within 14 business days of receiving your request.
The pg11 platform is exclusively for users aged 18 and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.
If we discover that information from a minor has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered an account at pg11 should contact us immediately.
The pg11 platform uses third-party services to deliver the best gaming experience to members, including game providers, payment processors, and technical infrastructure. Each of these third-party providers has their own privacy policy.
Pg11 is not responsible for the privacy practices or content of third-party websites or services that are separate from our platform. However, we ensure that all third-party partners handling pg11 member data have signed data processing agreements that comply with strict data protection standards.
Pg11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to members via in-app notifications or your registered email.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the pg11 platform after any changes take effect constitutes your acceptance of the latest version of this policy.
We encourage you to review this page regularly to stay informed about how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team will respond to written inquiries within 14 working days. For complaints requiring investigation, we will provide a progress update within 30 days of receiving the complaint.
Other information relating to your rights as a user is also described in the Terms and Conditions and Responsible Gaming us.
Pg11 protects your privacy with the latest encryption technology. Register a free account today and enjoy over 1,000 games of your choice safely and comfortably with the Malaysia community.